• When you E-MAIL US with a question:
  We will respond within 24 hours with an answer. If we do not know the answer, we will email you with that fact. We will attempt to find the correct information for your question and email you a second time with that answer.
• When you call with a question:
  Your call will be answered by a knowledgeable representative who will do everything possible to make it a pleasant experience, and attempt to give you correct answers. If the representative does not know the answer, he/she will attempt to find it and then return your phone call, within a reasonable time frame.

• When placing your order with our "SECURE" shopping cart: (a gold PadLock will show in your browser url - upper right)
  
  
• Every attempt has been made by our webmaster staff to ensure that this will be a pleasant experience. Each step takes you to the next, until your final submission. You will then receive a confirmation of your order as an automated response.
  
  The order is then received at our main office and a representive reviews the order, places it with the proper products and emails an invoice copy to you for your review.
• How do I know this site & shopping cart is Secure?
  Our Miva shopping is "secure" and "safe" for you. It is an encrypted, secure, order processing center hosted with a secure server (Miva Hosting) in San Diego, CA. A quick check for any online store is to check your browser url line for a "padlock" emblem (normally in gold color) on the right side (when you are in checkout process). If it is showing, then you know your order is secure.
  We are also a member of the BBB (Better Business Bureau) and you can always click on the emblem on our site and see our status as a member. As a member, we must adhere to the rules and regulations to maintain our right to continue membership. We want you to check us out as we are proud of our personalized way of working with you, and wish you to see that for your own benefit. Also visit our testimonial page and learn why we have so many repeat customers, who also refer us to their friends and families.
• Credit Card Information:
  Your credit card information is valuable and needs protection, therefore, we will never ask you to send your credit card information via e-mail. Providing us with this information on our secure order forms ensures your protection. Or you are welcome to call in your order on our toll free line. P.C. Teas Company does not store your credit card information, once processed, it is deleted permanently. If you re-order, you will have to again supply your current credit card information.

• When you place your order by phone:
  Your call will be answered by a courteous, knowledgeable representative who will guide you every step of the way. Your phone order will be a pleasant experience and one that will be personal in every way.
• Within 30 minutes you will receive an email confirmation and a invoice for your review, along with our phone numbers, email address and the name of the representative with whom you spoke. Retain this information for your personal records and feel free to call our toll free number - 800-423-8728 - with any questions.

• METHODS OF SHIPPING
  UPS
  USPS
  
  With any shipment, by any carrier, if a box has signs of damage, it should be opened while the driver is still there, and if the item inside is damaged, a notation should be made on the delivery paperwork, or the item should be refused and you should then notify us by phone - 800-423-8728, or email - teas4u@teastohealth.com .
• How long before my order ships?
  Normally, orders are shipped the following day after receipt of your order, except on weekends, then it will be on the Monday following unless it is a Holiday.

• Return / Refund Policy:
  100% satisfaction guarantee
  If for any reason, you are not satisfied with your purchase, we will be glad to exchange the products or refund the product purchase price. Simply send the unused portion along with a copy of the purchase receipt or invoice to:
  
  P.C. Teas Company, Inc.
  882 Mahler Road
  Burlingame, CA 94010
  
  for an exchange of the product or a refund of the product purchase price. (see "return policy" below)

• How we handle your complaint:
  We understand and know that each of us is unique and that our individual issue is most important, and we attempt to treat it as though it were our issue. We treat you as we would want to be treated. That being
  Quickly
  Fairly
  Personally
  Respectfully
  to your satisfaction
• Better Business Bureau Member
  As a member in good standing with the Better Business Bureau, we handle each complaint on an individual basis and if you feel we have not taken care of you - you may contact the BBB and register your complaint with them. They in turn contact us, and if we are at fault, they either site us, require us to fulfil our obligation and if we do not, they terminate us as a member and we are no longer allowed to display their emblem on our pages. As long as we remain a member in good standing, we have the right to proudly display their emblem and our membership with this United States Organization.

• Policy
  Our Privacy policy is clearly stated and you can view it Here
• Your privacy is very important
  We expect our privacy to be respected, and in turn, we respect your right to privacy.

• Returns
  Any and all returns are handled on an individual basis and not as one group.
• Our primary policy is:
  Return / Refund Policy:
  100% satisfaction guarantee
  If for any reason, you are not satisfied with your purchase, we will be glad to exchange the products or refund the product purchase price. Simply send the unused portion along with a copy of the purchase receipt or invoice to:
  
  P.C. Teas Company, Inc.
  882 Mahler Road
  Burlingame, CA 94010
  
  for an exchange of the product or a refund of the product purchase price.