Shipping & Returns

Shipping

  • Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS). Sorry but we cannot ship to P.O. Boxes. If you're trying to estimate when a package will be delivered, please note the following:

  • Credit card authorization and verification must be received prior to processing. 

  • U.S. Postal Service (USPS) occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please contact us for charges.

Returns

  • Return / Refund Policy: 100% satisfaction guarantee

  • If for any reason, you are not satisfied with your purchase, we will be glad to exchange the products or refund the product purchase price. Simply send the unused portion along with a copy of the purchase receipt or invoice to:

    Prestige Chinese Teas Company, Inc.
    882 Mahler Road
    Burlingame, CA 94010

    for an exchange of the product or a refund of the product purchase price.


When you place your order by phone:
  • Your call will be answered by a courteous, knowledgeable representative who will guide you every step of the way. Your phone order will be a pleasant experience and one that will be personal in every way.

  • Within 30 minutes you will receive an email confirmation and a invoice for your review, along with our phone numbers, email address and the name of the representative with whom you spoke. Retain this information for your personal records and feel free to call our toll free number: 800-423-8728 - with any questions.

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